Your Privacy

Our Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or otherwise interact with (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. We use only cookies necessary to identify you as you interact with our Site. Disabling these cookies will prevent you from registering for an event, making a donation, or logging into and interacting with secure portions of our Site. For more information about cookies please visit
  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally when you register for an event, make a donation, or sign into our guest/bidder platform we collect certain information from you, which may include your name, address, email address, and phone number. We refer to this information as “User Information”.

Please note that credit card payments are handled by secure, PCI compliant third party providers. We do not store your credit card details.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and User Information.

We use the User Information that we collect generally to fulfill any requests you make of us on behalf of the fundrasing organization that is hosting an event that you are participating in. Additionally, we use this User Information to confirm your interactions with us and, when requested, to alert you when you have been outbid.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how users browse and interact with the Site).

Information you provide to us is shared with the fundraising organization whose event(s) you participate in.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail to the address provided below:

Arbutus Cove Software Inc
1567 Shorncliffe Heights
Victoria, BC V8P 5R7